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Shipping
FREE SHIPPING WORLDWIDE
Artwork packaging
The artworks are packaged by Prudence with standardised packaging process to make sure the work is properly protected.
Delivery
After the payment has been processed, artworks will be shipping within 3 days. Delivery takes 7-10 days on average. This may vary depending on country due to the COVID, some countries maybe a bit delay. We will keep you updated for the whole process from artwork ship out and shipping status update by email.
Depending on the destination and the size of the work, we use delivery companies such as UPS, DHL or Post Office by air mail. We will email all delivery information to you including delivery company and tracking number once the artwork is ready to ship.
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Returns
Prudence's goal is to make sure that you are satisfied my artwork with the best experience with Gallerpru Art Gallery by Prudence Au.
Guaranteed 7 days FREE returns
We provide 7 days after delivery of the artwork to let us know. We will organise and cover the cost of the return. You will be refunded once the artwork has been returned to us. In the case of returns after 7 days free cancellation, you are responsible for the return delivery cost.
The artwork was damaged when it arrived?
Contact us within 2 days after delivery of the damage. Take photos or video to show us the current state of the work and we will make a decision together.
According to the extent of the damage, we can either repair the work, or you can return it and you will be refunded once the artwork has been returned to us.Gallerpru Art Gallery covers the costs of repair and transport in case of damage during delivery.